Everydaywavez is operated by Optikore Technologies Private Limited.and its dedicated to delivering a reliable, transparent, and customer-focused shopping experience. We value customer feedback and take all concerns seriously. This Grievance Redressal Policy establishes a formal system for receiving, reviewing, and resolving complaints in a timely and lawful manner.
Definition of Grievance
A grievance refers to any form of dissatisfaction or dispute raised by a customer regarding products purchased or services used on our platform. This may include issues related to product condition or quality, shipment errors or delays, payment-related complications, return, refund, or exchange concerns, service-related dissatisfaction, or questions regarding our operational or legal policies.
Steps to Register a Grievance
Customers are encouraged to submit their concerns through our official customer support channels using the following process:
Select Issue Type
Identify and choose the most appropriate category corresponding to your concern.
Provide Complaint Details
Submit accurate and complete information including order number, a detailed explanation of the issue, and any relevant documents or images.
After submission, the grievance will be reviewed by our support team for further action.
Escalation Mechanism
If the resolution provided by customer support is unsatisfactory or if the grievance remains unresolved, customers may escalate the matter to the Grievance Redressal Officer in accordance with the Information Technology Act, 2000 and other applicable legal provisions.
To uphold legal compliance and accountability, Everydaywavez has appointed a Grievance Officer responsible for monitoring escalated cases and ensuring fair resolution. The officer can be contacted at optikoretechnologiespvtltd@gmail.com.
Grievance Resolution Process
Acknowledgement
All grievances will be acknowledged within 48 hours of receipt via email.
Complaint Tracking
A unique grievance or ticket ID will be issued to enable tracking of the complaint.
Resolution Timeline
Efforts will be made to resolve grievances as early as possible, generally within 7 working days, subject to applicable legal timelines.
Communication Updates
Customers will be informed of progress and outcomes through their registered contact channels.
Grievance Closure
A grievance will be considered closed under the following conditions:
Reach Out to Us
For grievance registration or additional queries, customers may contact us at optikoretechnologiespvtltd@gmail.com
Policy Revisions
This policy may be amended from time to time. The most current version will always be available on our website under the Terms of Use and Privacy Policy sections.